Olympia

The problem is that they are not losing it really, as we just buy somewhere else and pay twice... I just sent them a message about it. Let's see what they reply. Not that I have any hopes. Hello, I have a question about the way parcels sent from the UK to EU destinations are declared. When I bought merch from the Lana Del Rey UK store few days ago, it said the VAT of my country was included, but another fan told me the same happened to him in the Taylor Swift store (also Universal Music UK) and in the end, he had to pay the VAT plus usual fees again, so he paid the VAT (plus extra fees) twice. The interesting merch (lighter, jacket, necklace) was only available from UK, so there were no other options for EU buyers. Will there be a declaration on the parcel, that the VAT has already been paid before? (Please do so.) Because if not, we will have to pay it twice. Besides I would like to know if it wouldn't be possible not to exclude EU customers from music purchases, especially when they include exclusives not available in EU stores. The exclusive spotify disc for example was for "UK only", so EU customers actually had to buy from Canada, US and Australia, because so far there was no link for EU customers. It would be really nice if this problem could be solved one day. Best regards

Sometimes I really wonder if they think "UK" means "EU". There was no release of the picture vinyl within EU, same for the more interesting merch articles. When I bought from the UK store it said the VAT of my country was included, but another fan told me the same happened to him in the Taylor Swift store and in the end, he had to pay the VAT plus usual fees again, so he paid the VAT (plus extra fees) twice.