komodo

Update: The manager of Lana's Universal music store personally contacted me. A little too late though.

He offered very reasonable compensations (yes plural. And two of them were very generous compensations actually) for my trouble---none of which was technically possible due to him contacting me so late. He said if I was willing he'd try to get me a copy of the Limited Edition Vinyl from another source if he could (but again a little too late). And to reimburse me my shipping cost he would be willing to send me anything else from Lana's merchandise store. I said I didn't really need anything else. He offered a hat. I told him I didn't really need it and I was more thankful that he actually spoken to me and gave me proper options for compensation (even if it was a little late). He said he'll ship me a Lust For Life hat anyway and that he'll contact the rest of his team to see why there's been such a lack of communication for the last five-seven months.
 
See. THIS is how you treat a customer---even if it's late. AND on top of that he actually responded to my e-mail IMMEDIATELY rather than waiting 1-2 days to respond like the rest of the customer service reps. That's all I wanted. For someone to be genuine and tell me what's going on presently and what will be done moving forward.
 
Anyway. I'm getting my full refund and a "Lust For Life" hat. I don't need the hat. So if any Montrealers see this and would like a Lust For Life hat when it arrives then let me know via PM. Or maybe I'll do a random draw or something on the site and ship it out to someone at random.

Music makes people feel and interpret different things. It's art... and that's what art does.
Even a happy song can make you sad because it can act as a trigger of things that went wrong some point in your life.

Welps... I was one of the original backers for two books. There goes a hundred bucks! Knew I shoulda pulled back when he stopped giving updates. And it totally is feasible to print this book. You just have to find the right printing company. Look at all the shit that's on Buzzfeed and what not. They take images, articles, videos and whatnots from other people and don't even credit them yet still function as a company. If this was never for [intended] for profit then it wouldn't have been an issue... Cause.. who the hell's gonna find out and care enough for such a small-fan-made project?
 
But... none of that matters now cause someone's being a scum about it all. Oh well. 'least I got the original smaller green Lana journal/lyric book.

Update: The manager of Lana's Universal music store personally contacted me. A little too late though.

He offered very reasonable compensations (yes plural. And two of them were very generous compensations actually) for my trouble---none of which was technically possible due to him contacting me so late. He said if I was willing he'd try to get me a copy of the Limited Edition Vinyl from another source if he could (but again a little too late). And to reimburse me my shipping cost he would be willing to send me anything else from Lana's merchandise store. I said I didn't really need anything else. He offered a hat. I told him I didn't really need it and I was more thankful that he actually spoken to me and gave me proper options for compensation (even if it was a little late). He said he'll ship me a Lust For Life hat anyway and that he'll contact the rest of his team to see why there's been such a lack of communication for the last five-seven months.
 
See. THIS is how you treat a customer---even if it's late. AND on top of that he actually responded to my e-mail IMMEDIATELY rather than waiting 1-2 days to respond like the rest of the customer service reps. That's all I wanted. For someone to be genuine and tell me what's going on presently and what will be done moving forward.
 
Anyway. I'm getting my full refund and a "Lust For Life" hat. I don't need the hat. So if any Montrealers see this and would like a Lust For Life hat when it arrives then let me know via PM. Or maybe I'll do a random draw or something on the site and ship it out to someone at random.

Update: The manager of Lana's Universal music store personally contacted me. A little too late though.

He offered very reasonable compensations (yes plural. And two of them were very generous compensations actually) for my trouble---none of which was technically possible due to him contacting me so late. He said if I was willing he'd try to get me a copy of the Limited Edition Vinyl from another source if he could (but again a little too late). And to reimburse me my shipping cost he would be willing to send me anything else from Lana's merchandise store. I said I didn't really need anything else. He offered a hat. I told him I didn't really need it and I was more thankful that he actually spoken to me and gave me proper options for compensation (even if it was a little late). He said he'll ship me a Lust For Life hat anyway and that he'll contact the rest of his team to see why there's been such a lack of communication for the last five-seven months.
 
See. THIS is how you treat a customer---even if it's late. AND on top of that he actually responded to my e-mail IMMEDIATELY rather than waiting 1-2 days to respond like the rest of the customer service reps. That's all I wanted. For someone to be genuine and tell me what's going on presently and what will be done moving forward.
 
Anyway. I'm getting my full refund and a "Lust For Life" hat. I don't need the hat. So if any Montrealers see this and would like a Lust For Life hat when it arrives then let me know via PM. Or maybe I'll do a random draw or something on the site and ship it out to someone at random.

Espresso
 
 
folk or rock and roll 

Blue+purple.. blurple?. They're close in color that it's not too polarizing in the general aspect. Kinda depends on certain tones of each of the 4 colors.
 
Espresso or coffee?

Update: The manager of Lana's Universal music store personally contacted me. A little too late though.

He offered very reasonable compensations (yes plural. And two of them were very generous compensations actually) for my trouble---none of which was technically possible due to him contacting me so late. He said if I was willing he'd try to get me a copy of the Limited Edition Vinyl from another source if he could (but again a little too late). And to reimburse me my shipping cost he would be willing to send me anything else from Lana's merchandise store. I said I didn't really need anything else. He offered a hat. I told him I didn't really need it and I was more thankful that he actually spoken to me and gave me proper options for compensation (even if it was a little late). He said he'll ship me a Lust For Life hat anyway and that he'll contact the rest of his team to see why there's been such a lack of communication for the last five-seven months.
 
See. THIS is how you treat a customer---even if it's late. AND on top of that he actually responded to my e-mail IMMEDIATELY rather than waiting 1-2 days to respond like the rest of the customer service reps. That's all I wanted. For someone to be genuine and tell me what's going on presently and what will be done moving forward.
 
Anyway. I'm getting my full refund and a "Lust For Life" hat. I don't need the hat. So if any Montrealers see this and would like a Lust For Life hat when it arrives then let me know via PM. Or maybe I'll do a random draw or something on the site and ship it out to someone at random.

Update: The manager of Lana's Universal music store personally contacted me. A little too late though.

He offered very reasonable compensations (yes plural. And two of them were very generous compensations actually) for my trouble---none of which was technically possible due to him contacting me so late. He said if I was willing he'd try to get me a copy of the Limited Edition Vinyl from another source if he could (but again a little too late). And to reimburse me my shipping cost he would be willing to send me anything else from Lana's merchandise store. I said I didn't really need anything else. He offered a hat. I told him I didn't really need it and I was more thankful that he actually spoken to me and gave me proper options for compensation (even if it was a little late). He said he'll ship me a Lust For Life hat anyway and that he'll contact the rest of his team to see why there's been such a lack of communication for the last five-seven months.
 
See. THIS is how you treat a customer---even if it's late. AND on top of that he actually responded to my e-mail IMMEDIATELY rather than waiting 1-2 days to respond like the rest of the customer service reps. That's all I wanted. For someone to be genuine and tell me what's going on presently and what will be done moving forward.
 
Anyway. I'm getting my full refund and a "Lust For Life" hat. I don't need the hat. So if any Montrealers see this and would like a Lust For Life hat when it arrives then let me know via PM. Or maybe I'll do a random draw or something on the site and ship it out to someone at random.

I expected to be reimbursed because I told them clearly I wanted a refund but they shipped it to me anyway. They even asked me to verify that I wanted the refund---twice. Then two days later said "oh we shipped it anyway and you should expect it soon. If you still want the refund then you'll have to send it back." that's absolutely idiotic. They knew I wanted a refund yet shipped it anyway. I basically paid shipping for my stuff to get to me. It never came. Then one day it randomly came when I told them I wanted a refund. Then I have to pay even more money to get that refund? That's really stupid. Especially when I wasn't supposed to be getting anything. IF they said they'd give me a credit voucher for that $12 + shipping cost then alright... that's better. Because that's how you treat and compensate a dissatisfied customer because YOUR COMPANY was the one who fucked up.
 
Again I sort of don't care because $12 isn't that much. Just under an hour's work for me. It's the principle behind it.
 
See I wouldn't have mind keeping the products. It could be many peoples fault and there's no one particular person to blame (but the entire system). The reason why I didn't want my stuff and sent it back anyway was because of how poorly they treated me for the last seven months. IF they were straight forward about it instead of constantly saying "next month, next week, we don't know anymore, it's shipping soon, no nevermind next month, no wait it's canceled" and instead told me one day "sorry there was an error in the system and we unfortunately sold out of the L.E. vinyls sooner than we thought. If you would still like we will refund you the vinyl and ship the remainder of your purchase." but you know... they said nothing. For seven months. Seven entire months of silence and back-peddling. Both through email and social media.
 
It's the same ANYWHERE you go. Why should you give a company your money if they treat you like shit? If they treat you like shit for so long and you give them your money anyway then you're only enabling them to do so.
 
Would you want to keep being in a relationship with your boy/girlfriend if they ignored you for seven months? If they kept postponing your date for next month or next week? Would you want to keep being in a relationship if the ONLY TIME they'll speak to you is if you say you want a break up? If you say yes... then well you'd want to reconsider that relationship.
They're a multi-million dollar company. They can afford to reimburse me that $12 that they fucked up on. Or even afford to give me a credit voucher for $20-25 to compensate on shipping cost. Fuck I'd even drive to their office which isn't too far from me and have them buy me a large coffee or a sandwich from THEIR cafeteria to cover that $12 if they don't want to refund me properly. Again it's all about the principle. You don't fuck up and treat someone like shit and expect them to keep giving you money or keep paying for costs that you should be paying for.

Moy still owes me $100. He came back for refunds but disappeared shortly after. I just chalked it up as a donation to him at this point.
Universal is a completely different situation. They're a legitimate business. Yet they have worst customer service than Moy and yet are just as scammy.
I hope you can get those 'coke bottle vinyls' they told me it's out of stock and that's why I never got my order/out of stock.  Pretty bullshit though because I preordered on the day of----and preorders were open for nearly a month long before it was 'sold out' on the site.
I too am boycotting. That's why I don't want no bullshit $12 credit voucher. Fuck that. They're just trying to get me to spend money on their bullshit store. Funny they've been emailing me back 1-2 times a day but the moment I send back my shit and say fuck the credit voucher they stopped replying to me.

Please stop saying the signatures are fake. I don’t want my excitement to fade

I expected to be reimbursed because I told them clearly I wanted a refund but they shipped it to me anyway. They even asked me to verify that I wanted the refund---twice. Then two days later said "oh we shipped it anyway and you should expect it soon. If you still want the refund then you'll have to send it back." that's absolutely idiotic. They knew I wanted a refund yet shipped it anyway. I basically paid shipping for my stuff to get to me. It never came. Then one day it randomly came when I told them I wanted a refund. Then I have to pay even more money to get that refund? That's really stupid. Especially when I wasn't supposed to be getting anything. IF they said they'd give me a credit voucher for that $12 + shipping cost then alright... that's better. Because that's how you treat and compensate a dissatisfied customer because YOUR COMPANY was the one who fucked up.
 
Again I sort of don't care because $12 isn't that much. Just under an hour's work for me. It's the principle behind it.
 
See I wouldn't have mind keeping the products. It could be many peoples fault and there's no one particular person to blame (but the entire system). The reason why I didn't want my stuff and sent it back anyway was because of how poorly they treated me for the last seven months. IF they were straight forward about it instead of constantly saying "next month, next week, we don't know anymore, it's shipping soon, no nevermind next month, no wait it's canceled" and instead told me one day "sorry there was an error in the system and we unfortunately sold out of the L.E. vinyls sooner than we thought. If you would still like we will refund you the vinyl and ship the remainder of your purchase." but you know... they said nothing. For seven months. Seven entire months of silence and back-peddling. Both through email and social media.
 
It's the same ANYWHERE you go. Why should you give a company your money if they treat you like shit? If they treat you like shit for so long and you give them your money anyway then you're only enabling them to do so.
 
Would you want to keep being in a relationship with your boy/girlfriend if they ignored you for seven months? If they kept postponing your date for next month or next week? Would you want to keep being in a relationship if the ONLY TIME they'll speak to you is if you say you want a break up? If you say yes... then well you'd want to reconsider that relationship.
They're a multi-million dollar company. They can afford to reimburse me that $12 that they fucked up on. Or even afford to give me a credit voucher for $20-25 to compensate on shipping cost. Fuck I'd even drive to their office which isn't too far from me and have them buy me a large coffee or a sandwich from THEIR cafeteria to cover that $12 if they don't want to refund me properly. Again it's all about the principle. You don't fuck up and treat someone like shit and expect them to keep giving you money or keep paying for costs that you should be paying for.

Got my order (minus the Vinyl) yesterday despite not wanting it. Shipped it back and asked for my refund.

Now they email me saying they won't refund me what I paid for shipping. Fucking bullshit. I didn't even want it. They shipped it anyway. Made me ship it back for my refund. Now won't pay me back for shipping. Granted it was only $12 so it's not too much--but still. What the fuck? I could buy lunch or something with that.
 
edit: they now want to give me the $12 in a credit voucher. fuck that man I want my refund.

Got my order (minus the Vinyl) yesterday despite not wanting it. Shipped it back and asked for my refund.

Now they email me saying they won't refund me what I paid for shipping. Fucking bullshit. I didn't even want it. They shipped it anyway. Made me ship it back for my refund. Now won't pay me back for shipping. Granted it was only $12 so it's not too much--but still. What the fuck? I could buy lunch or something with that.
 
edit: they now want to give me the $12 in a credit voucher. fuck that man I want my refund.

Update: They're no longer making Limited Edition Clear Vinyls despite "selling" who knows how many (I ordered on the day of and the orders were still open for quite some time).

So fed up I'm just getting a full refund. $140 odd dollars spent on all this shit and it's been. Lust For Life came out SEVEN MONTHS ago and ONLY NOW are they saying Clear Vinyls are no longer being produced. That it's sold out. That I'm shit out of luck despite ordering it on the day of. So... fuck this shit. Tired of this. Don't even wanna buy anything from Lana's merch or music store ever again---or anything through Universal's store. Which means my collection of Lana things ends here.

Got my order (minus the Vinyl) yesterday despite not wanting it. Shipped it back and asked for my refund.

Now they email me saying they won't refund me what I paid for shipping. Fucking bullshit. I didn't even want it. They shipped it anyway. Made me ship it back for my refund. Now won't pay me back for shipping. Granted it was only $12 so it's not too much--but still. What the fuck? I could buy lunch or something with that.
 
edit: they now want to give me the $12 in a credit voucher. fuck that man I want my refund.

Thanks I'll check that. MAYBE I'll purchase it. Will see. I'll wait to see what Universal says and does.
I honestly still love Lana and her music. Just the experience is so... ugh.
 
I just checked. It's available online for both Canadians and Americans and it shows available. Now I'm even more upset. Wow.
But thank you---debating if I should buy it after all or not.
 
 
UPDATE: Wow wtf the representative just emailed me saying they shipped my order (sans Vinyl) anyway. So now I can't get the full refund until I return them their stuff. What the fuck. Definitely returning it. Not giving them my money. Fuck that.

Update: They're no longer making Limited Edition Clear Vinyls despite "selling" who knows how many (I ordered on the day of and the orders were still open for quite some time).

So fed up I'm just getting a full refund. $140 odd dollars spent on all this shit and it's been. Lust For Life came out SEVEN MONTHS ago and ONLY NOW are they saying Clear Vinyls are no longer being produced. That it's sold out. That I'm shit out of luck despite ordering it on the day of. So... fuck this shit. Tired of this. Don't even wanna buy anything from Lana's merch or music store ever again---or anything through Universal's store. Which means my collection of Lana things ends here.

Stilll fucking waiting on my shit

Working many customer service jobs----it's true it's not their fault. But it doesn't change the fact that they can be more human with us instead of ignoring us and sending copy-pasted answers.

I'm going to admit to recording most or all of the show. BUT I always cover the entire phone (screen) with my hand as to not have people behind me look at a 5" glowing screen. Of if I'm close enough to the front or side I will lean my hand/device in a manner as to not block anyone's view with a glowing screen. And I keep the phone/hand way over my head as to not block my own view or anyone else's around me.
 
I think if you record at shows it's fine.. just be considerate of people around you. But especially don't watch the show through the recording device, that's super lame.

I saw one copy on eBay for about $50 USD. You should hop on it before it's gone! I'd order it but I gotta fix up a few things around the house first. Stupid adult priorities
edit: it's sold. but looks like some sellers on discogs have lowered their price to as low as 30-45 euros.
 
Yepp... Canada. No signed merch or digital copies for me woohoooo.....
 
(Meanwhile Jessie Ware has autographed merch available world wide).

I saw one copy on eBay for about $50 USD. You should hop on it before it's gone! I'd order it but I gotta fix up a few things around the house first. Stupid adult priorities
edit: it's sold. but looks like some sellers on discogs have lowered their price to as low as 30-45 euros.
 
Yepp... Canada. No signed merch or digital copies for me woohoooo.....
 
(Meanwhile Jessie Ware has autographed merch available world wide).

You can buy it on Discogs... but the mark up is intense. $50 euros+++ prior shipping.