Ilikeit1

I wonder if Lana is aware of this?? Not her poor customer service, but the fact that there are tons of people who basically got scammed. Like maybe she really did sign all of the cards she was given, but didn’t know that perhaps they sold more units than what actually existed, or something happened and there was an accidental discrepancy. I wonder if it was on purpose and they planned to do this because it would be easy to blame either Lana or whoever was distributing the cards etc while they just take the money and go “oopsies sorry :~) here’s 1¢ back for compensation”  or someone is just incredibly bad at their job and fucked up and lost the cards or miscommunicated the numbers something. But either way it really leaves a bad taste in my mouth knowing that they went silent for months and then didn’t even offer even half the full price for a refund 

I also just received the email and I love this sentence:
 
You now have the possibility to cancel your order. If you wish to do so, please contact our Customer Service.
 
Um no please take all my money and not sending me the stuff I ordered 
 

Update to this: I've already received a reply from the UK store.
I had only received part of the delivery (a couple of cassettes which I couldn't care less about) and the regular CD. They didn't mention anything about sending the items back so we'll see.

Sure. I was on top of my Karen game, and I feel kind of sorry for writing to them like that lmfao
Mind you all, English is not my mother tongue, so... Might be a little broken here and there.

I guess they can't offer that publicly: it would cost them way too much (return fees, storage, etc etc). But I'm not settling for less than that either. I'll give them hell just the way they treated us.

I guess they can't offer that publicly: it would cost them way too much (return fees, storage, etc etc). But I'm not settling for less than that either. I'll give them hell just the way they treated us.

That is exactly what happened. Signed items were the same price as the regular ones (£35.94 for the poster bundle, and €16,99 for each signed CD). So they basically already got our money, but... The thing is: I wouldn't have bought multiple CDs (maybe not even one regular cover) if I didn't hope for them to be signed.
It's false advertising either way, so I guess they can't really offer a refund to everyone by default, but will comply if asked. Because half the order has never arrived.

Same.
 
I just looked at what I ordered and it was 2 cassettes, Blue Banisters Red and Blue Banisters Exlusive cassettes and signed Art Card £19.94. So I have basically paid £15 for 2 cassettes and i've never even in my life owned anything that plays a cassette and since I got them I never even really looked at them and put them in a shoebox under my bed

I guess they can't offer that publicly: it would cost them way too much (return fees, storage, etc etc). But I'm not settling for less than that either. I'll give them hell just the way they treated us.

I guess they can't offer that publicly: it would cost them way too much (return fees, storage, etc etc). But I'm not settling for less than that either. I'll give them hell just the way they treated us.

Most people who ordered them probably only wanted the signed thing as well

That is exactly what happened. Signed items were the same price as the regular ones (£35.94 for the poster bundle, and €16,99 for each signed CD). So they basically already got our money, but... The thing is: I wouldn't have bought multiple CDs (maybe not even one regular cover) if I didn't hope for them to be signed.
It's false advertising either way, so I guess they can't really offer a refund to everyone by default, but will comply if asked. Because half the order has never arrived.

Cant believe this. Actually annoyed

I literally spent more money to order from the British store for the autograph only to find out that it's been canceled? After FIVE whole months????? This is some master fuckery 🤣
Couldn't agree more.

Them: "Sign these please"
Lana:
Them 1 month later: "Please sign them"
Lana:
Them 1 month later: "Just going to sign these things"
Lana:
Them 1 month later:  "We really need those signed"
Lana:
Them 1 month later: "Fucking sign the cards"
Lana:
 
Like me in school, if I don't want to do the homework im never going to do it no matter what.

I think she never signed enough cards to begin with - promised to have more signed content to boost sales and then couldn't be bothered to sign all of the promised stuff.
This is honestly disgusting, I mean I've been stanning her since her Paradise era and it's becoming increasingly worse.

I think she never signed enough cards to begin with - promised to have more signed content to boost sales and then couldn't be bothered to sign all of the promised stuff.
This is honestly disgusting, I mean I've been stanning her since her Paradise era and it's becoming increasingly worse.

Exactly. I went after the UK and French customer services for MONTHS without a proper reply and now getting a £5 refund per item?
I've written to both and asked for a full refund - the albums are still in their original packaging... This is honestly so disgusting.

Exactly. I went after the UK and French customer services for MONTHS without a proper reply and now getting a £5 refund per item?
I've written to both and asked for a full refund - the albums are still in their original packaging... This is honestly so disgusting.

Hi everyone!
Same question, what is going on with the European not receiving any signed card? I ordered both from the UK and French stores, and got the same replies as above...
Plus the signed poster bundle, only to get half of the delivery (CDs and 1 cassette)...
I don't know if I should cancel my order and accept that I'll never get my hands on a signed BB album, or keep the order and hope that they'll eventually arrive...?
Cheers!

i bet the next album will be the covers album (or albums - standards, country, folk) and will be digital release first then physicals later (like folklore/evermore)
1 pandemic at a time please 

Hi everyone!
Same question, what is going on with the European not receiving any signed card? I ordered both from the UK and French stores, and got the same replies as above...
Plus the signed poster bundle, only to get half of the delivery (CDs and 1 cassette)...
I don't know if I should cancel my order and accept that I'll never get my hands on a signed BB album, or keep the order and hope that they'll eventually arrive...?
Cheers!

it’s soon february and the cards were supposed to arrive in october….
 
did she not sign enough cards?
 
what happend to the cards that she signed? because it was a lot
 
did the cards get lost in transit?

be sassy and demand a full refund, that’s what i did 
 
i told them that it’s not my problem that they sent out the cds before receiving the cards and now that they can’t deliver me what i ordered i want all my money back

we can kiss those signed cards goodbye 
or we’ll get them by next album release when we preorder new signed cds